Free shipping in the U.S. on orders over $75!

Returns and Exchanges

Our return policy lasts 30 days from the date of purchase. We will refund the cost of an item, but not the shipping.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging along with copy of receipt.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges on damaged or incorrect order (if applicable)

Damaged and incorrect orders can be returned for a full refund of the item and shipping cost. We can replace items if they are defective or damaged.  If you need to exchange it because it’s damaged or incorrect, send us an email at: support@planetizen.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the purchaser and they will be notified about your return.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@planetizen.com.

Shipping returns

To return your product, you should mail your product and a copy of the receipt to:

Planetizen (Attn: Returns)
3530 Wilshire Blvd, Suite 1285
Los Angeles, CA, 90010, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.