Help

Frequently Asked Questions On:

Returns and Exchanges

Shipping Questions

PDF Questions

Discounts

Returns and Exchanges

View full policy on the Returns and Exchanges page. 

Shipping Questions

I’ve already placed my online order, how do I update my address?

We do our best to send orders placed before 3pm PT on the same day. If you need to make a correction to your delivery address, please contact us immediately at support@planetizen.com with the correct information.

Are there expedited shipping options?

You can see the shipping options available during checkout or contact us for details at support@planetizen.com.

What shipping service do you use?

We send packages via Priority 3-day Mail from USPS.

What’s the estimated delivery for my order?

If the package is shipped within the U.S., estimated delivery ranges from 2-4 business days depending on the time and day the order was placed. Please note, if the order was placed on a weekend, the order will not get processed and shipped until the following business day.

What’s the delivery cost for international orders?

The minimum price of shipping international is $20 U.S. dollars and gets more expensive depending on the size of the package and the country the package is delivered to. Contact us at support@planetizen.com if you would like a quote on international shipping rates.

PDF Questions

How do I download my PDF?

Check your email for a message from SendOwl Downloads. You can download your PDF from the link that was sent to your email address.

What are the terms and conditions for downloading a PDF?

By purchasing the PDF version of the Guide, you agree to be bound by the terms of the Planetizen Digital Content License Agreement.

Discounts

Can I get a discount for large orders?

Contact us for details at support@planetizen.com.